97bd Terms & Conditions

1. Introduction

Welcome to 97bd, Bangladesh's premier English-language online casino and sports betting platform, accessible at 97bd.io. These Terms & Conditions ("Terms") govern the relationship between 97bd ("we", "us", "the platform", "97bd") and each individual who accesses, registers, or otherwise uses any service or product offered through the 97bd platform ("you", "the player", "the user").

97bd operates as an English-language platform designed specifically for the Bangladesh market. All games, betting markets, account services, and promotional communications are offered in English. Account balances are denominated in Bangladeshi Taka (৳), and transactions are processed through payment providers serving the Bangladeshi market, including bKash, Nagad, Rocket, and Upay.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 97bd. In the event of any conflict between these Terms and a specific promotional offer's terms, the promotional offer's terms shall prevail in respect of that promotion only.

97bd reserves the right to amend these Terms at any time. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised Terms. Where amendments are material, we will endeavour to notify registered players via the email address associated with their account.

2. Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account or participate in any betting or gaming activity on the 97bd platform. This requirement is strictly enforced. 97bd conducts identity verification checks — including review of National Identity Card (NID), passport, or other government-issued documents — to confirm the age of players, particularly prior to processing any withdrawal request.

2.2 Geographic Eligibility

97bd is operated for and targeted at players located in Bangladesh. By registering, you confirm that you are physically located in a jurisdiction where accessing online casino and sports betting platforms is not prohibited under any applicable law. You are solely responsible for ensuring that your use of the platform complies with all laws applicable to you in your location. 97bd makes no representation that its services are legal in any jurisdiction outside its primary target market.

2.3 Registration Requirements

When registering an account with 97bd, you agree to:

• Provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, and a valid email address.
• Maintain the accuracy of your registration information and update it promptly if any details change.
• Register only one account. Multiple accounts per person, household, device, or IP address are strictly prohibited.
• Not register using a false identity, pseudonym, or another person's details.
• Complete identity verification when requested, which may include submission of a National ID, passport, utility bill, or bank statement.

2.4 One Account Per Player

Each player is permitted to hold a single active account on 97bd. If duplicate accounts are detected, 97bd reserves the right to close all duplicate accounts, consolidate balances at its discretion, and void any bonuses or winnings generated across those accounts. Where duplicate accounts are found to have been created with fraudulent intent, the full balance across all associated accounts may be forfeited.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your 97bd username, password, and any one-time passwords (OTPs) sent to your registered mobile number. 97bd strongly recommends using a unique, complex password that is not shared with any other online service. You must notify 97bd support immediately if you suspect unauthorised access to your account.

97bd will never ask you for your password via email, live chat, or telephone. Any communication purporting to be from 97bd that requests your password should be treated as fraudulent and reported to our support team.

3.2 Account Verification (KYC)

In order to process withdrawals and comply with our anti-money laundering (AML) obligations, 97bd requires all players to complete a Know Your Customer (KYC) verification process. This process may require submission of:

• A valid government-issued photo ID (National ID card or passport).
• Proof of address (utility bill or bank statement dated within the last three months).
• Proof of payment method ownership (e.g., screenshot of your bKash or Nagad account showing your registered mobile number).

97bd reserves the right to temporarily restrict account functionality, including withdrawals, until KYC verification is satisfactorily completed. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

3.3 Inactive Accounts

An account is considered inactive if there has been no login activity for a continuous period of 12 months or more. 97bd may apply a monthly inactivity fee of ৳200 to inactive accounts once the inactivity threshold is reached, provided the account balance is sufficient to cover the fee. Where a balance falls to zero as a result of inactivity fees, the account will be marked as dormant and closed. Players who wish to reactivate a dormant account should contact support at [email protected].

4. Deposits & Withdrawals

4.1 Supported Payment Methods

97bd supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other Bangladeshi bank transfer options as made available on the platform from time to time. All transactions are processed in Bangladeshi Taka (৳).

4.2 Minimum & Maximum Transactions

The minimum deposit amount is ৳500. Minimum and maximum withdrawal amounts vary by payment method and are displayed at the point of withdrawal within your account dashboard. 97bd reserves the right to adjust transaction limits at any time, with notice provided via the platform.

4.3 Deposit Processing

Deposits via mobile banking services (bKash, Nagad, Rocket, Upay) are typically credited to your 97bd account within seconds of the transaction being confirmed by the payment provider. Bank transfer deposits may take longer depending on the processing times of the relevant financial institution. 97bd is not responsible for delays caused by payment providers or banks.

4.4 Withdrawal Processing

Withdrawals are processed to the same payment method used for deposit wherever technically possible. Before any withdrawal is approved, the following conditions must be met:

• KYC verification must be fully completed and approved.
• The account must not be subject to any open dispute or investigation.
• Any applicable bonus wagering requirements must have been satisfied.
• The withdrawal amount must not exceed any applicable daily or weekly withdrawal limits.

Standard withdrawal processing time is between one and 24 hours from the time of approval. VIP players may be eligible for priority withdrawal processing. 97bd is not liable for delays caused by the receiving financial institution.

4.5 Currency & Conversion

All transactions on 97bd are conducted in Bangladeshi Taka (৳). 97bd does not currently offer multi-currency accounts. Any currency conversion required by a payment provider on their end is the responsibility of the player and may incur fees charged by that provider.

5. Bonuses & Promotions

5.1 General Bonus Terms

97bd offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, the BPL, IPL, and T20 World Cup. All bonuses are subject to the specific terms of the individual offer as published on the 97bd promotions page at the time the offer is live.

By claiming any bonus, you agree to the wagering requirements, minimum odds conditions, game contribution rates, and expiry dates attached to that offer. Ignorance of specific bonus terms is not a valid basis for disputing a voided bonus or declined withdrawal.

5.2 Wagering Requirements

Wagering requirements specify the number of times a bonus amount (or bonus plus deposit amount, as stated per offer) must be wagered before a withdrawal of winnings derived from that bonus may be made. Wagering requirements are clearly stated in the terms of each individual promotion. Different game types contribute different percentages towards meeting wagering requirements — for example, slots may contribute 100% while certain live table games contribute at a lower rate. Full contribution rate tables are available in each promotion's specific terms.

5.3 Bonus Expiry

All bonuses and any winnings generated from bonus funds expire if wagering requirements are not met within the timeframe specified in the individual offer terms. Upon expiry, the bonus balance and any associated winnings will be removed from your account. The expiry clock begins from the moment the bonus is credited to your account.

5.4 Bonus Abuse

97bd operates a zero-tolerance policy towards bonus abuse. Activities that constitute bonus abuse include, but are not limited to: creating multiple accounts to claim the same bonus more than once; using low-risk betting strategies designed to clear wagering requirements with minimal risk exposure; systematically exploiting promotional offers in a manner that 97bd determines is contrary to the spirit of the promotion. In cases of detected bonus abuse, 97bd reserves the right to void the bonus and all winnings derived from it, and to close the account.

5.5 97bd Right to Amend or Withdraw Promotions

97bd reserves the right to modify the terms of any ongoing promotion, or to withdraw a promotion entirely, at any time and without prior notice. Where a promotion is withdrawn, players who have already claimed the bonus retain their existing bonus balance and associated wagering requirements as at the time of withdrawal.

6. Betting & Gaming Rules

6.1 Game Rules

Each casino game and betting market available on 97bd is governed by its own specific rules, which are accessible within the game interface or betting market view. Players are responsible for familiarising themselves with the rules of each game before placing a wager. In the event of a dispute regarding a game outcome, the game's internal result log as recorded by the game provider (e.g., Pragmatic Play, Evolution Gaming, Ezugi, Spribe) shall be the definitive record.

6.2 Sports Betting — Cricket & Other Markets

97bd offers competitive odds on cricket markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures, as well as football, kabaddi, and other sports. All bets are settled in accordance with the rules of the specific sport and market as displayed at the time of placing the wager. In-play bets are accepted subject to market availability and may be suspended at any time during a live event without prior notice.

97bd reserves the right to void any bet placed after an event's outcome has become known, regardless of whether the market was erroneously kept open. Odds errors and technical errors that result in clearly erroneous prices (e.g., a heavy favourite priced at odds that imply an incorrect probability) may result in bets being voided. Players will be notified of voids and their stake returned.

6.3 Maximum Winnings

Maximum single-transaction winnings may be subject to limits depending on game type and market. These limits are displayed within the relevant game or betting market. 97bd reserves the right to enforce these limits without prior notice.

6.4 Malfunctions

In the event of a technical malfunction affecting a game or betting market — including server errors, disconnections, or software faults — 97bd will endeavour to investigate and resolve the issue as promptly as possible. Bets placed during a verifiable technical malfunction may be voided and stakes returned. 97bd is not liable for any loss of winnings or inconvenience resulting from a technical malfunction.

7. Prohibited Conduct

The following activities are strictly prohibited on the 97bd platform. Violation of any of these provisions may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to law enforcement where appropriate.

• Fraudulent activity: Use of stolen, fraudulent, or unauthorised payment credentials to fund a 97bd account.
• Money laundering: Using 97bd to deposit, cycle, or withdraw funds for the purpose of concealing the origin of those funds. All suspicious transactions are reviewed under our AML policy and may be reported to relevant authorities.
• Chargebacks: Initiating an unjustified chargeback or payment reversal with a bank or payment provider while retaining gameplay benefits received from those funds.
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live dealer games, or any other multiplayer game format.
• Automated software: Using bots, scripts, automated betting tools, or any software that interacts with the 97bd platform in place of genuine human play.
• Multiple accounts: Registering or using more than one account, whether personally or through proxies, family members, or associates.
• Underage gambling: Registering or allowing any person under the age of 21 to use your account.
• Harassment: Using 97bd's live chat, support channels, or any other communication facility to harass, threaten, or abuse 97bd staff or other players.

8. Responsible Gaming

97bd is committed to promoting a safe and responsible gaming environment. The platform provides the following tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account dashboard.
• Session Time Reminders: Receive notifications when you have been logged in and actively gaming for a defined period.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days) without requiring permanent closure.
• Self-Exclusion: Permanently exclude yourself from the 97bd platform. Self-exclusion requests are processed within 24 hours and may not be reversed for a minimum period of six months.

If you believe that gambling is negatively affecting your life, your finances, or your relationships, please contact 97bd support at [email protected] to activate any of the above tools, or visit our dedicated Responsible Gaming page for further guidance. Gambling should be an enjoyable form of entertainment, not a financial strategy or a means of escaping personal difficulties.

97bd does not offer credit to players and does not encourage players to chase losses. All advertising and promotional materials are intended only for adults aged 21 and over.

9. Privacy & Data

97bd collects, stores, and processes personal data in accordance with our Privacy Policy, which forms part of this agreement. By registering, you consent to the collection and processing of your personal data for the purposes of account management, payment processing, KYC compliance, fraud prevention, and service improvement.

97bd uses 256-bit SSL encryption to protect all data transmitted between your device and the platform. We do not sell personal data to third parties for marketing purposes. Where data is shared with third parties — for example, payment processors, game providers, or KYC verification services — it is shared only to the extent necessary for those parties to perform their contracted services.

10. Intellectual Property

All content on the 97bd platform — including but not limited to text, graphics, logos, game assets, software, layout, and design — is the intellectual property of 97bd or its licensed providers (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and NetEnt). No content may be copied, reproduced, distributed, published, or used in any form without the prior written consent of 97bd or the relevant rights holder.

The 97bd name, logo, and brand identity are proprietary marks. Unauthorised use of the 97bd brand, including creation of lookalike sites, impersonation accounts, or affiliate promotions without an active and approved affiliate agreement, is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by applicable law, 97bd's total liability to any player in connection with their use of the platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total value of funds deposited by that player during the 30-day period immediately preceding the event giving rise to the claim.

97bd is not liable for:

• Any loss of winnings, profits, or revenue arising from game malfunctions, server outages, or connectivity issues beyond our reasonable control.
• Losses arising from a player's failure to comply with these Terms, including losses resulting from sharing account credentials or failing to complete KYC in a timely manner.
• Delays in deposit or withdrawal processing caused by third-party payment providers, banks, or mobile banking networks (bKash, Nagad, Rocket, Upay, etc.).
• Indirect, consequential, or punitive damages of any kind, howsoever arising.

Nothing in these Terms excludes or limits 97bd's liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

12. Termination

12.1 Termination by Player

You may close your 97bd account at any time by contacting our support team at [email protected]. Account closure requests are processed within five business days. Any real-money balance remaining in your account at the time of closure (subject to completed KYC verification and satisfaction of any applicable wagering requirements) will be returned to you via your registered payment method.

12.2 Termination by 97bd

97bd reserves the right to suspend or permanently close any account — with or without prior notice — where:

• There is reasonable suspicion of fraud, money laundering, or any other criminal activity.
• The player has breached these Terms in any material respect.
• The player has provided false or misleading information during registration or KYC.
• It is necessary to comply with a legal or regulatory requirement.
• Continued operation of the account would expose 97bd to unacceptable risk.

Where an account is closed by 97bd following a breach of these Terms, 97bd may withhold the account balance pending investigation. Following investigation, real-money deposits that are not subject to forfeiture will be returned to the player; bonuses and winnings derived from bonus play during the period of breach may be voided.

13. Changes to Terms

97bd reserves the right to update, modify, or replace any part of these Terms at any time. The effective date at the top of this document will be updated to reflect the date of any revision. Where changes are significant, 97bd will provide reasonable advance notice to registered players via their registered email address. It is your responsibility to review these Terms periodically.

Your continued use of the 97bd platform following the publication of revised Terms constitutes your acceptance of those changes. If you disagree with any revised Terms, you must stop using the platform and close your account as described in Section 12.1.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 97bd support team. We aim to resolve all enquiries promptly and fairly.

Email: [email protected]
Live Chat: Available inside your 97bd account dashboard, 24 hours a day, 7 days a week.
Response Time: Typically under one hour during peak hours (Bangladesh Standard Time, UTC+6).

All formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Account Username]". 97bd will acknowledge receipt within 24 hours and provide a substantive response within five business days.